This document provides important consumer information about our credit services. We are licensed to provide credit assistance and arrange consumer mortgages and personal finance under the National Consumer Credit Protection Act 2009 (NCCP Act).
1. Credit Representative & Licensee Details
Credit assistance is provided by Robin Bakshi operating as EZ Mortgage Broker, acting as an authorised credit representative of National Mortgage Brokers Pty Ltd (nMB).
| Individual Credit Representative | Robin Bakshi (Credit Representative No. 538521) |
|---|---|
| Corporate Credit Representative | Mortgage Broker Online Pty Ltd t/a EZ Mortgage Broker (ABN 28 657 661 615, Credit Representative No. 538522) |
| Credit Licensee / Head Aggregator | National Mortgage Brokers Pty Ltd (nMB) (ACN 093 874 376) |
| Australian Credit Licence No. (ACL) | 391209 |
| Corporate Office Address | 470 St Kilda Rd, Melbourne VIC 3004 |
| Direct Telephone | 0438 043 800 |
| Electronic Mail | [email protected] |
| Professional Association Membership | Mortgage & Finance Association of Australia (MFAA) Accredited Broker |
2. Our Statutory Best Interests Duty (BID)
🛡️ Legal Best Interests Duty Obligation
Under Part 3-5A of the National Consumer Credit Protection Act 2009, mortgage brokers are bound by law to act in the best interests of consumers when providing credit assistance. If there is a conflict of interest, the broker must give priority to your interests over those of the broker, aggregator, or any credit provider.
When providing credit assistance, we are required by law to:
- Conduct reasonable inquiries into your specific requirements and objectives;
- Conduct reasonable inquiries into your financial situation; and
- Take reasonable steps to verify your financial situation (including income verification, living expenses audit, and liability cross-checks).
We will not suggest that you apply for, or remain in, a credit contract that is unsuitable for you. A loan is deemed unsuitable if you will be unable to comply with your financial obligations under the contract or could only comply with substantial hardship, or if the contract does not meet your stated requirements and objectives.
3. Preliminary Assessment & Copy Requests
Before providing you with credit assistance, we complete a Preliminary Assessment of your financial capacity and loan suitability. You have the statutory right under the NCCP Act to request a written copy of your Preliminary Assessment free of charge:
- Within 2 years of the assessment date: We will provide the copy within 7 business days of receiving your request.
- Between 2 and 7 years of the assessment date: We will provide the copy within 21 business days of receiving your request.
4. Our Panel Lenders (30+ Accredited Australian Lenders)
We conduct business across an extensive, accredited panel of Australian banks, building societies, customer-owned banks, and specialist non-bank lenders through the National Mortgage Brokers (nMB) network. We compare products across this panel to secure competitive solutions tailored to your financial profile:
Our top 6 lenders by settlement volume are regularly monitored and disclosed in your Credit Proposal Disclosure document prior to loan application submission.
5. Fees, Charges & Commissions Disclosure
Zero Brokerage Fees for Residential Borrowers: EZ Mortgage Broker does not charge consumers upfront brokerage, advisory, or application fees for arranging standard residential home loans, first home buyer finance, or refinancing.
Lender Commissions: When a loan successfully settles, the credit provider pays commission remuneration to our aggregator, National Mortgage Brokers Pty Ltd (nMB), who in turn passes a proportion to EZ Mortgage Broker:
- Upfront Commission: A one-off payment calculated as a percentage of the net balance drawn upon settlement (typically ranging between 0.50% and 0.70% + GST).
- Trail Commission: An ongoing monthly commission calculated on the remaining loan balance for the duration of the loan (typically ranging between 0.15% and 0.20% per annum + GST).
Commissions are paid directly by the lender out of their wholesale funding margins and do not increase the interest rate, fees, or charges payable by you. Exact commission amounts and remuneration splits are itemised in your written Credit Proposal Disclosure document before you enter any credit contract.
6. Dispute Resolution & Complaints Process
We are committed to delivering exceptional client service and resolving any concerns or grievances swiftly, fairly, and transparently.
Step 1: Internal Dispute Resolution (IDR)
If you have a complaint or concern regarding our services, please contact our Complaints Officer immediately:
Complaints Officer — EZ Mortgage Broker
Robin Bakshi
Phone: 0438 043 800
Email: [email protected]
Address: 470 St Kilda Rd, Melbourne VIC 3004
We will acknowledge your complaint within 24 hours and make every endeavor to resolve it within 5 business days, with a formal written outcome provided within 30 days.
Step 2: External Dispute Resolution (EDR) — AFCA
If you are not satisfied with our internal resolution, or if your complaint is not resolved within 30 calendar days, you may escalate your dispute free of charge to the Australian Financial Complaints Authority (AFCA), an independent external dispute resolution scheme approved by ASIC:
Australian Financial Complaints Authority (AFCA)
Telephone: 1800 931 678 (free call)
Electronic Mail: [email protected]
Website: www.afca.org.au
Postal Address: GPO Box 3, Melbourne VIC 3001
7. Privacy Statement & Consent
In handling your personal and financial information, EZ Mortgage Broker adheres strictly to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We collect personal data solely to evaluate borrowing capacity, provide credit assistance, and verify credit eligibility with panel lenders and credit reporting bodies (such as Equifax, Experian, and illion).
For complete details regarding data storage, security measures, and access rights, please consult our full Privacy Policy.